ETOA Terms & Conditions


These constitute a summary of the binding principle terms and conditions for the European Tour Operators Association Ltd (ETOA), a company limited by guarantee in England & Wales under company registration number 04950752.

The Association, its Members and Associate Members are bound by its Articles and Memorandum of Association, both of which can be found here.

The annual and other subscription fee payable by members of the Association are to be such as the directors from time to time prescribe. The Association undertakes to advise all buyer and supplier members of the proposed membership fees for the following year by the 15th of September every year.

Any member wishing to resign membership of the Association must give notice in writing not less than 2 months prior to the end of the membership year in any year, failing which membership shall automatically renew for the following year.

The Board has the right to terminate the membership of any member at any time whose annual subscription is unpaid three months after the subscription falls due.

In the event that a company breaches the criminal or civil law in relation to the carrying on of any trade, business or undertaking of the member, or makes any composition or arrangement with its creditors, or substantially changes its trading purpose, so that it no longer has any identification with the objects of the Association or ceases to trade, that member ipso facto ceases to be a member of the Association.

If the conduct of any member is in the opinion of the directors injurious to the character or reputation of the Association or objectionable in any respect, that member may be required by the directors to resign, and, if the member does not resign within one week, the member may (after being given the opportunity to justify or explain its conduct) be expelled by resolution of the directors and then ceases to be a member of the Association, and all sums that have been paid by the member are forfeited.

A Buyer Member expelled under article 15 of the Articles of Association may appeal by giving written notice of appeal to the secretary within 10 days from the posting of the notice of expulsion.

Upon receipt of a notice of appeal an extraordinary meeting must be convened within 14 days and, if that meeting passes an extraordinary resolution rescinding the expulsion, then the member must be reinstated as from the date of the resolution.

Any member expelled in accordance with the Articles of Association or otherwise ceasing to be a member of the Association, forfeits all right to or claim upon the Association or its property or funds or any return of fees paid and remains liable for any outstanding fees or charges due from him at the date of expulsion or cessation.

Buyer Members

This membership category shall be open to tour operators, wholesalers and other bona-fide tourism intermediaries who rely primarily upon the international marketplace for their passenger base, and those who operate domestic and intra-European tours to one or more European countries and those intermediaries who market European travel products.

Buyer members are the beneficial owners of ETOA with full voting rights. In the unlikely event of ETOA’s financial failure, the liability of buyer members is limited to £10 per member company.

Associate Members

This membership category shall be open to suppliers to the tour operator industry and are included in one of the following categories:

(a) shops and stores, tourist attractions and services and restaurants;

(b) airlines, coach operators, cruise lines, ground handlers and hotels;

(c) tourism related organisations such as national inbound tour operators associations.

Associate Membership shall be open to any business that satisfies the directors that it has sufficient connection with th objects of the Association or is otherwise connected with the interests of Buyer Members of the Association.

Events & Co-Exhibiting

Refunds of charges for ETOA Events and Co-exhibiting options are subject to the cancellation terms and notice period published for each event.

Tour Guide ID Card

Charges for Tour Guide ID Cards are non-refundable; the cards are non-transferable.  Replacement cards are available for €15.00 + VAT.