Meet the team

Tom has been CEO of ETOA for twenty years. Tom ensures ETOA’s financial viability and oversees the strategic development of all ETOA projects and practices. This includes keeping ETOA at the forefront of travel industry matters and reporting back to the membership on developments at a European level.

Tim manages ETOA’s lobbying activities at EU, national and local levels, ensuring its non-commercial activity, from expert seminars to market research, matches member needs and policy priorities. He heads ETOA’s office in Brussels, liaising closely with industry partners, working groups and country representatives in destination.

Arran is responsible for the delivery of the Partnerships in European Tourism programme, an EU initiative aimed at supporting tourism businesses and operators wishing to expand into the Chinese and US markets. Arran oversees operations, marketing and official reporting for the project.

Rachel is responsible for all ETOA communications. This includes delivery of the internal and external communications strategy across all channels, overseeing our external PR resources and development of our appointment management system.

Sara is responsible for coordinating all ETOA events including conferences, workshops, drinks receptions, seminars and attendance at major trade shows. Together with the rest of the Events & Operations team, she ensures all ETOA events run smoothly and efficiently providing the best experience to our event attendees.

Sofie worked in groups operations throughout Europe before joining ETOA. She works closely with Country Representatives, ETOA members and other stakeholders in destination to ensure we stay up to date with developments and provide actionable information to our membership.

Jay leads tour operators and technology. His role is to increase ETOA’s international visibility and representation, specifically developing the German speaking, Nordic & non-European markets. Prioritising the four main areas of ETOA, promoting the benefits of tourism, building a membership reflective of the industry, supplying information & intelligence and running great events.

Róisín leads suppliers and partnership development.  Her role is to increase ETOA’s international visibility and representation, specifically developing the UK & Irish markets.  Prioritising the four main areas of ETOA, promoting the benefits of tourism, building a membership reflective of the industry, supplying information & intelligence and running great events.

Sonia is responsible for the HR function at ETOA including overseeing recruitment and selection, learning and development and employee relations. She works very closely with the Executive team to identify organisational and individual capability requirements and align strategy, people and processes to optimise effectiveness and achieve organisation goals.

Paul ensures the smooth running and development of ETOA’s unique online appointment system for workshops and our relationship with Cvent, our event registration platform. He is also responsible for the IT service provision.

Adele is responsible for payables and receivables ledger, cost and revenue analysis, management accounts, bank reconciliation and file of year end accounts.

Elisa’s role has the purpose to increase ETOA’s international visibility and representation, specifically targeting the Asia-Pacific markets. Prioritising the four main areas of ETOA, promoting the benefits of tourism, building a membership that is reflective of the industry, supplying information & intelligence and running great events.

Magdalena leads the event sales and registrations. Her aim is to ensure all attendees have the best possible experience and results at ETOA’s B2B workshops.

Simon monitors regulatory developments affecting tours operations, from local taxes and city access restrictions, to driving regulations and the possible implications of Brexit. He also works closely with institutional stakeholders at European and national level, and ETOA’s industry partners.

Silvia manages the ETOA email communications, including our newsletter, the operational and policy updates, all the targeted communications and sponsored newsletter content and partner communications. She is also in charge of video production and editing and social media.

Karen is responsible for supporting the event sales manager. In this role Karen ensures that all events attendees are correctly registered and supported. She is also involved in various day-to-day administrative activities within the association.

Elena’s role is to support the membership growth team. She is also the first port of call for new Eastern European enquiries.

Isata supports the Events department ensuring the smooth running and organisation of all ETOA events. Her role includes sourcing suitable venues for events, answering any queries from members and managing the logistics for all events.

Vita supports the running of our appointment allocation system for all our flagship events, as well as being involved in its development. She also supports the team with the CRM and campaigns.

Abigail supports the membership growth team with CRM, administration, report coordination and database maintenance.

Joanne is in charge of increasing ETOA’s visibillity and representation in the Spanish market, as well as support the organization’s efforts in its four main areas: policy, membership sales, marketing & PR and events.

Jorge is in charge of increasing ETOA’s visibillity and representation in the Spanish market, as well as support the organization’s efforts in its four main areas: policy, membership sales, marketing & PR and events.

Tinì is in charge of increasing ETOA´s visibility and representation in the Italian market, as well as support the organization´s efforts in its four main areas: policy, membership sales, marketing & PR and events.

Nick worked at ETOA for over fifteen years. He combined a restless enthusiasm for culture with a passion for sharing his knowledge. His zest was irrepressible. In Nick, the tourism industry had a mine of information and a stalwart defender of its interests. His friends and colleagues remember him as a great and gentle companion.