2025 Event Schedule

 Agenda Friday 31st October

Enjoy the flexibility of pre-scheduled and open appointments, complemented by a vibrant social programme featuring networking lunches, coffee breaks, and a relaxed drinks reception.
08:00 – 08:50 Registration
08:50 – 09:00 Welcome
09:00 – 17:30 B2B Workshop
17:30 – 20:00 Evening Reception
Agenda Monday 3rd November

GEM 2025 Conference | Keeping tourism competitive
09:00 – 09:30

Registration & Welcome Refreshments
09:30 – 11:15

Sessions:

Navigating Hype Versus Hope
Interactive stream choice | Tourism Quick Toolkits – Practical updates on key topics to help you stay ahead and informed:

1. Travel Transformed: Harnessing AI to Understand and Engage today’s traveller
2. Sales & Negotiation Refresher Masterclass

11:15 – 11:45 Break
11:45 – 12:30 ETOA Briefing & Insights
12:30 – 14:00 Destination Lunch
14:00 – 15:00 Will my job exist in 5 years? The changing landscape in tourism careers employment and skills
15:00 – 15:30

Keeping the Human Touch: Social intelligence in a Global Digital Economy
15:30 – 16:00 Networking Break
16:00 – 16:30 Day-to-day Green skills for all Tourism Professionals
16:30 – 17:00

Future-Proofing Tourism: Solving the Digital Skills Challenge

Find out more about GEM Conference HERE

Primary Venue

GEM will take place at the Intercontinental London – The O2. The venue is conveniently located close to the tube station of North Greenwich, so easily reachable by tube.

Conference Venue

GEM Conference will take place the Mermaid Theatre.