Coronavirus: Public information & Resources

Latest page updates include:

5 November 2020 | UK Government extended Job Retention Scheme until 31 March 2021. Information here and added to United Kingdom section


  • See lower down this page for government resources by country covering financial support, cross-border travel and official health guidance.
  • For an overview on internal and cross-border travel allowed/restricted:
    EC (map) for EU27 countries, Norway and Switzerland (includes which services are open in destination and health and safety guidance), for United Kingdom see here,
    OECD (map) for countries worldwide (includes information on government financial support),
    IATA (map) on air travel for countries worldwide.
    Government foreign affairs webpages (for EEA countries see below) should also be monitored as the final decision on border entry and issuing travel advisories/warnings remain matters of national competence.
  • Information on the Package Travel Directive can be found in the ETOA and European Union sections.
  • ETOA’s webinar programme can be found on our Coronavirus Hub.
  • For opinion and research please see our Insight hub.


ETOA is working hard to ensure European tourism receives the attention it needs during the crisis, to support our members day-to-day, to share information and resources, and to work towards a strong recovery. This page is updated regularly as destinations and government bodies issue new information.

We recognise that the immediate priority is commercial survival so that travel and tourism can play a vital part in the recovery, adding jobs to the economy faster than any other sector. That requires urgent and continued government help. Next, business needs information so it can plan and prioritise effectively.

Tourism in Europe will survive and thrive, and it may be very different. Recovery will take place with renewed respect for how interdependent our world has become. How we look after and share what we most value – communities, cities, countryside and culture – will drive policy, and stimulate new products and services.

Policy makers and the private sector must collaborate to build a resilient and sustainable future for the industry. ETOA and its members will be at the heart of it.

What are we doing?

PR and Lobbying at EU and national level for urgent financial support

      • Cash-flow is King: flexibility needed to help business cope
      • Crisis support must be simple to access and delivered quickly
      • Initiatives to stimulate recovery must be well-targeted to deliver maximum impact
      • ETOA is regularly asked for comment and expert insight

Industry engagement

      • We hold frequent meeting via video-conference with representative groups of members in various destinations and contact members direct.
      • We maintain dialogue with policy makers, DMOs and key attractions, including those holding large pre-payments.
      • We aggregate actual business impact and current priorities per market to support targeted lobbying activity.
      • We stay in close touch with our network in origin markets, monitoring for signs of recovery and consumer trends.

Information and resources

      • We are available for guidance and support. If we don’t have the answer we may know someone who does. Please email to request a call-back.
      • We have a programme of webinars focusing on crisis impact, support and recovery plans for origin markets and destinations.
      • We contribute member insight and market intelligence to a range of webinars and policy meetings with industry stakeholders and other institutions.
      • We monitor official information and resources and publish links to government financial support, travel restrictions and health information (see below).


Below are links to information about government financial support, travel restrictions and health information, and related expertise and policy statements issued since the start of the outbreak. These are updated regularly.

Note on content: Public health and travel restrictions remain matters of national regulatory competence. We recognise that, as a result, the business environment is made more challenging due to the divergence of guidelines and advice available. Where possible, we have listed government or government agency websites.

Destinations that have public or industry guidance they wish to share should contact

Multinational Bodies and Associations

  • European Council
    • 16.07.20: European Council has updated its recommended list of non-EU countries member states should lift travel restrictions for at the Schengen external border (Montenegro and Serbia have been removed otherwise the same list of countries as 30 June 2020). The list is reviewed every two weeks. The United Kingdom is already exempt from this agreement as EU rules apply during the Brexit transition period until 31 December 2020. Final decision on border entry remains a matter of national competence.
    • Updated daily: Overview (map) – information on internal and cross-border travel allowed, services open (e.g. attractions, hospitality) and health and safety guidance for EU27 countries, Norway and Switzerland.
    • Updated daily: List of the temporary border controls between Schengen countries. Further information can be found here which includes country specific information on people movement and the operation of transport services.
    • 31.07.20: FAQs on passenger rights and package travel  [updated since May with additional languages and new questions]
    • 11.06.20: Recommendation on the lifting of Schengen border controls (internal and external)European Commission
    • 13.05.20: Tourism and Transport package published (+summary) comprising:
      • Commission strategy for recovery in 2020 and beyond
      • Recommendation on issuing of vouchers as a result of cancelled package travel and transport services which aims to make vouchers an attractive alternative to cash reimbursement for consumers
      • Guidance to member states on lifting border controls between EU member states
      • Guidance to member states on operation of transport services
      • Guidance to member states on developing health protocols for hospitality establishments
      • Guidelines (+Q&A) on cross-border interoperability of tracing apps agreed by member states with support from the Commission.
    • 21.04.20: Joint European Roadmap towards lifting COVID-19 containment measures
    • 09.04.20: Commissioner Reynders’ call to member states for respect of consumer protection and support to travel and tourism businesses for package travel holidays.
    • 19.03.20: Information on application of the Package Travel Directive (PTD) (2015/2302/EU) covering both EU travellers’ and operators’ cancellation rights. For temporary amendments to the application by country see ETOA section.
    • 18.03.20: Guidelines on EU transport passenger rights.
    • 13.03.20: Coordinated economic response to the COVID-19. Outbreak (COM(2020)112 final)
    • 10.03.20: European Commission press release on response

Homepage on COVID-19

  • Updated daily: Overview (map) of cross-border and internal travel restrictions, other containment measures and government financial support for approximately 50 countries worldwide.
  • 15.04.20: COVID-19: Tourism Policy Responses: examples of government tourism policy and industry impact

28.04.2020 (last update): Summary of countries cancellation and refund policies varying the application of the Package Travel Directive (PTD) across Europe. Further information on PTD can be found in the European Union section.

17.03.2020: ETOA joined its partners in the European Manifesto for Tourism to call upon the European Commission and national governments to swiftly implement supportive measures for the industry. For more information, see Tourism Manifesto

Map on border restrictions per country and which persons are permitted to enter.

Homepage on COVID-19 including examples of good practice by tourism boards

Safe Travels‘: Sector-specific health protocols scheme

European destinations and source markets

Tourism Boards on COVID-19

Tourism Boards on COVID-19

Tourism Boards on COVID-19

Tourism Boards on COVID-19

Tourism Boards and Agencies on COVID-19

Tourism Boards on COVID-19



Tourism Boards on COVID-19

Tourism Boards on COVID-19

Tourism Boards on COVID-19

Tourism Boards on COVID-19

Tourism Boards on COVID-19

Tourism Boards on COVID-19

ETOA referral

  • ETOA’s Italian lawyer can support member companies if they have queries:  Avv. Dino Costanza

Tourism Boards on COVID-19

Tourism Boards on COVID-19

Tourism Boards on COVID-19

Tourism Boards on COVID-19

Business Support 

Business Financial Support

  • Overview of UK Government business financial support measures (including self-employed). A support finder tool has also been published here. The following measures apply to businesses based throughout the UK:
    • Bounce Back Loan Scheme of up to 25% of SME’s turnover, capped at £50,000. The Government will provide a 100% guarantee and cover the first 12 months of interest payments and any lender-levied fees (interest rate 2.5% per year after). Application process open until 31 January 2021.
    • Business Interruption Loan Scheme (CBILS) of up to £5 million (for SMEs with an annual turnover of up to £45 million). The Government will provide a 80% guarantee and cover the first 12 months of interest payments and any lender-levied fees. Application process open until 31 January 2021.
    • Large Business Interruption Loan Scheme (CLBILS) for businesses with an annual turnover of over £45 million can apply for up to 25% of annual turnover, capped at £200 million. The Government will provide a 80% guarantee. Application process open until 31 January 2021.
    • Covid Corporate Financing Facility (for large businesses with a good credit rating) run by the Bank of England. Application process open until 22 March 2021.
    • Job Retention Scheme in operation until 31 March 2021 where the Government through HMRC will reimburse up to 80% of a ‘furloughed’ employee’s gross wages capped at £2,500 per month. Part time working is allowed for furloughed workers. Factsheet here.
    • Self-employment income support scheme where the Government through HMRC will provide a third grant worth 80% of 3 months average trading profits up to £7,500. Application process open from 30 November 2020.

Tourism Boards on COVID-19

Long-haul source markets for Europe

Disclaimer: While best efforts have been made to verify the accuracy of the information, the information displayed on this page should be used as guidance only.

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