Tour Guide ID Card
Frequently Asked Questions
Guiding in the EU
You can apply if you provide your services for a company who is a member of ETOA. Remember, the card will be sent directly to their office (the address the card will be sent to appears in the field below the Tour Operator name in the application form when the Tour Operator is chosen).
Yes, you can apply if you are providing services for an ETOA member. ETOA’s definition of a Tour Guide is that they may work with the same group over a period of days on a closed-circuit tour or/and on a specialist walking tour. Note that the ETOA Tour Guide ID card is NOT evidence of a qualification, thus it is neither a licence nor a certificate. It does not affect the holder’s rights to provide services. If you are providing services in countries where guiding is regulated, you will need to comply with the local regulation.
We aim to post the card via Royal Mail within 21 days from order date. Depending on the delivery country, the card may be held up in customs or delayed due to local service, which is out of our control. Cards sent to addresses outside the United Kingdom will be sent tracked and signed. Cards are sent directly to the company address. Please contact firstname.lastname@example.org if you need the tracking number.
Unfortunately, it is not possible to send Tour Guide ID cards to your personal address. The address the card will be sent to appears in the field below the Tour Operator name in the application form when the Tour Operator is chosen. If you believe this address is incorrect, please contact email@example.com before you apply for the card.
The Tour Guide ID cards are charged in EURO currency. Unfortunately, the invoice cannot be changed to other currencies.
If you have received the card and the information provided in the application form was incorrect, ETOA serves the right to charge an additional €15 +VAT fee for a reprint to cover the administration cost. If the error was made by ETOA, we apologise and will fast-track a new print and send the card with updated information free of charge.
While we do our best to double check all cards before printing, we may not spot errors in the application form. During our busiest period, we print 50-100 cards daily.
It is the responsibility of the applicant to ensure that all information provided in the application form is correct. If you think you may have made a mistake on the form, please contact firstname.lastname@example.org / +44 (0) 20 33255037 as soon as possible to check if the card has been printed yet and if the information provided is correct.
If you have lost your Tour Guide ID card valid for the current season, please contact email@example.com. You will need to provide your full name and date of birth and we will reprint the card for a fee of €15+VAT. Please note that we are only able to process the reprint when the invoice has been paid in full.