If you are interested in attending City Fair 2020 please take a look at these frequently asked questions:

City Fair’s purpose has always been travel contracting and product development.  This online edition will play an especially important role at a time when recovery efforts will be in full force.  Operators are keen to engage with existing and new contacts.

This video demonstrates the ease with which your appointments will be delivered and you will also find below more details:

  • During the week commencing the 22nd June you will be invited to submit your appointment preferences – you will select and rank the top 15 companies with whom you would like to be assigned a meeting. 
  • Once all delegates have submitted their preferences, the appointment system will generate your appointment schedule.
  • Provisional appointment lists will be sent to you approx. 1 week before the event, in order to prepare for your meetings. The final appointment list will be shared a few days before the event. 


  • On the day of the event you will access the browser-based platform.
  • Your agenda will be ready on the platform, details of your matches will be provided.
  • During the welcome, breaks and throughout the entire day there will be a broadcast from ETOA, sponsors and other contributors.   
  • Technical assistance will be on hand throughout the day.  


  • When appointments start you will be connected automatically to your meeting. 
  • Your agenda and meeting details will be on the left, the video call on your right. 
  • Typical video call functions are available, including full screen mode, text chat and screen sharing.
  • Meetings are ten minutes in duration and you will be counted down to your next appointment.  You can end a meeting early.  
  • The schedule on the left will note completed meetings.  In order to facilitate your follow-up the contact details of your meeting will appear.  


City Fair 2020 will be delivered online but will follow the typical format of pre-scheduled one-to-one meetings as closely as possible. This event will not emulate a virtual exhibition, rather your meetings will take place via video link and in line with your pre-set schedule.

For suppliers, the charge for ETOA members to attend this event is £650, non-members can attend for £950. Without the required venue and all other typical production elements the price of City Fair 2020 has been reduced, however the core service being provided remains exactly the same – commercial opportunities delivered via pre-assigned meeting schedules.

For the comfort of delegates we have added additional breaks into the day, which includes a lunch hour. As travel between desks now won’t be required we have reduced the meeting time to 10 minutes. Please find the schedule here.

When suppliers have open appointment slots they will be tuned in to our broadcast channel showing great content and useful insights. Buyers will be assigned appointment time slots appropriate to their time zone.

    • Recommend a physical internet connection (I.e not via 3/4/5G or WIFI)
    • Internet connection should be min 600kbps download/upload
    • Working speakers, microphone and a webcam
    • Recommend desktop or laptop computer (i.e not suitable for mobile devices)
    • Recommend using Chrome browser (JavaScript must not be manually disabled)
    • Must close other applications that use the internet – especially video and music streaming services like Netflix and Spotify. Also, pause or cancel any file transfers in progress.
    • Check your computer has necessary requirements here https://test.webrtc.org/. Click ‘START’, after the test there should be no elements highlighted in red.
    • Check your compatibility and security settings by testing the video platform here

Supported browsers:

To help minimise any technical problems, we recommend using an up-to-date version of Chrome (note JavaScript must not be manually disabled).

Please download Chrome here

Other supported browsers include below – please make sure you have the most up-to-date versions.

  • Microsoft Edge (Chromium) – Download here
  • Mozilla Firefox – Download here
  • Apple Safari – Download here

Browsers not supported:

  • IE11 (and below)
  • Microsoft Edge pre 2019 (E.g. v18 or v44)
  • Adapting product and ensuring new health and safety protocol compliance
  • Returning clients from Autumn 2020
  • Rates / Terms & Conditions
  • New promotional campaigns and specific assurances to maintain client confidence
  • Group management solutions
  • Local rules and restrictions, per destination/venue/attraction/property
  • Lines of communication between suppliers and operators
  • Access to high demand group tickets/entrances

Register now for this event

Buyers registration


Enquire here

Suppliers registration


Enquire here

Organised by

ETOA logo

In collaboration with

European Cities Marketing logo