30 June | Page has been updated with Colosseum COVID-voucher information.
8 June 2020 | Page has been updated with Vatican museum 2021 ticket information and regulations from June 2020 until further notice.
24 February 2020 | Page has been updated with links to report on coach plan impact; see Access and Mobility below.
If you have updated information please contact firstname.lastname@example.org.
New Urban Police Regulations
Rome city council has updated existing legislation that dates back to 1946 with the objective of improving city life for residents and tourists. Reports have been made that the legislation is being enforced and fines have been imposed. The official legislation can be found here and here.
Violations may impose a temporary ban from the area and a fine from €50-450. We encourage members to pass on the information to their clients to avoid fines.
Members have reported that contracted guides providing pre-booked guided tours of the Colosseum are being approached outside the Colosseum by the local police to check that they have not sold the tickets on the street, which is now illegal. The police may request a list of participants for proof. We recommend members to carry necessary paperwork with them to avoid unnecessary disruption of the tour.
- Jumping into water fountains
- Walking around bare-chested
- Attaching ‘love padlocks’
- Messy eating around historic monuments
- Touching the metal spout of public water fountains when drinking from them
- Illegal street-trading and ticket-touting outside tourist sites
- Organised pub crawls
- Advertising “skip-the-line” tours outside historic monuments
- Take prams and suitcases up or down historic steps (such as the Spanish steps)
The tourist tax (tassa/imposta di soggiorno) is an overnight accommodation tax levied to visitors.
Please click on the right hand banner to find out rates and further information.
Access and Mobility
New coach access regulation for Rome began in January 2019, despite vigorous efforts, including legal challenge, to oppose the plan.
The new system includes limited access for coaches to the archaeological centre. Only 30 coaches per day are allowed to enter on a 60-minute permit and only if this is to drop off guests at a hotel within the new zone C. Furthermore, the geographic area coaches will need permits for has been expanded compared to 2018.
The city has been divided into three zones (A, B and C) and permits have increased to over 10 depending on permit type and access needs.
Widespread implementation problems have continued in 2019, including contradictory information from local authorities. Our current understanding is that their FAQ page is updated frequently including information regarding access to Gianicolo drop-off point.
Drop off and parking – ticket machines
On 24 October Roma Mobilita announced that a new parking ticket system will be introduced from 4 November 2019. Coach drivers will need to register their parking either via an app or a ticket machine. There is not be any extra fees related to the registration process, except from the possibility to park for more than the current free three hours in the long-term parking areas, which will cost €100 per extra hour. More information here.
ETOA’s position and lobbying
To oppose the plan ETOA released several statements, press releases and impact surveys (see resources and Media section). We will continue to focus on practical information and support, and continued lobbying. If you have any questions regarding the scheme, please contact us.
In January, when the new coach plan commenced, ETOA contacted Roma Mobilita with a range of questions regarding operational challenges of the plan. We have now received a response. Please click here to read it (in Italian).
In agreement with the Comune di Roma we collected information and feedback about how the coach plan implemented in 2019 has affected our members. Thanks to the help of local members who provided valuable input, we sent a report regarding current coach plan to Roma Mobilità: click on following links for commentary and appendix.
Rome is connected by local buses, trams and three metro lines A (orange), B (blue) and C (green). The A and B metro lines meet at Termini (central station). Line A has stops near the Vatican, the Trevi fountain and the Spanish Steps while line B stops at attractions like the Colosseum and The Pyramid of Cestius. Line C connects Rome to the eastern suburbs. The metro lines do not reach areas such as Piazza Navona and Pantheon in the archaeological zone.
The tram network in Rome has six lines and mainly covers the suburbs.
Local buses can be used to reach the archaeological zone. Please see ATAC’s map for more information regarding local bus lines covering this area.
Tickets can be bought at local Tabac shops as well as station ticket counters and ticket machines. More information regarding buses, metro, trams and tickets can be found at ATAC’s website.
Public transport planner can be found here.
Coaches must meet Euro 3 with particulate filter emission standard to access the city (within A90 and E80 ring road). From 2021, the minimum requirement will be Euro 4 with particulate filter.
These attractions are selected due to high demand and/or operational issues. If you think we should include others, please contact email@example.com.
Attractions in Italy outside of Rome can be found here.
Attractions in Venice can be found here.
Attractions in Florence can be found here.
If you are a member attraction of ETOA and would like your attraction featured on this page, please contact firstname.lastname@example.org.
COVID-19: June 2020
Information about visiting the Vatican museum at current times can be found here.
Communication from the museum on 29th May below:
“From June 1st the Vatican Museums have reopened to the public following the emergency situation linked to the Coronavirus.
Our primary goal is to ensure that those who come to visit are welcomed in the best and safest conditions, and to continue to protect public and individual health. As a consequence, we have had to make substantial changes to our many visit options – including timings, organization, and format.
For these reasons we are sorry to inform you that your previously booked visits for dates between June 1st and August 31st cannot take place.
We offer our sincere apologies for any inconvenience that this may cause you. However, we trust that you will understand that the reasons for health and safety come first.
Therefore, the entire sum paid for your bookings shall be refunded to your deposit account. The refund procedure has already been activated on your behalf. This does not require any action by you.
We would be very happy if you wished to reschedule your visit, selecting from the tours available through the official online booking portal (tickets.museivaticani.va). We are confident that you will find an alternative option that will enable your customer to visit us!
Kindly note that for the coming period the reservation fee of Euro 4,00 will not apply.”
To book tickets for the Vatican museum, please follow this link.
2021 ticket prices for the Vatican museum and Ville Pontificie are now available and can be found here:
To apply to become a Tour Operator with accreditation, please contact email@example.com. It has been reported that an ETOA membership certificate may assist with the accreditation process. If you do not have one, please contact firstname.lastname@example.org.
The current practice is that the museum allows up to a 20% increase to groups on the day, subject to availability. If numbers are lower than originally booked, only the booking fee will be charged.
General opening hours can be found here. This page includes information about temporary and extraordinary closures, which are sometimes only announced with very short notice. A full calendar for 2020 opening and closing times is found here, including night openings. Opening hours are expected to be extended in 2021 by one hour in the afternoon, though this has not yet been confirmed. Every Wednesday St. Peter’s Basilica is closed for visitors due to the papal audience.
Overall capacity is fixed at 35,000 per day.
Vatican has announced new rules for group bookings, in effect from 04 November 2019. The initial main change was a reduction to max. 37 pax per group. On 30 October 2019, a new announcement was made increasing this number to 42. The changes include:
- Group size limited to 42 pax per group can be booked
- There will still be a 20% tolerance on ticket numbers (maximum up to 50 pax)
- Opening of ticket reservations has changed from 24:00 midnight to 12:00 noon Italian time.
We have been in contact with the museum to clarify the new regulation and to understand the reasons for this change. The changes are based on feedback and complaints from visitors, operators and the media. The changes are a part of a larger project to improve the conditions for visitors, which over time should include installation of AC in the museum.
The museum would like to hear your feedback and we have agreed with them to pass on any feedback we receive from our members. Please contact email@example.com.
COVID-19: 30 June 2020
For operators with groups booked between 8 March and 30 September, it is possible to request a COVID-voucher to be used before end of 2021. New rules were circulated by CoopCulture on 27 June 2020:
- The deadline for the voucher request is now 30 September (previously 30 June). Read more about the process for requesting the voucher here. [NOTE: the dates were not updated on this page on the morning of 30 June]
- Information on how to apply the voucher to a new booking can be found in this letter. The COVID vouchers will be transferred to a voucher credit, which can be used for future bookings. These bookings do not have to match previous bookings (e.g. group size or ticket type), but must by used for Colosseum, Roman and Imperial Forum bookings; they cannot be transferred to other attractions managed by CoopCulture.
Information about visiting the Colosseum at current times can be found here.
Current measurements include:
- Access to the Colosseum is exclusively from the Valadier Entrance
- While the capacity of the Colosseum is normally 3000 at any time, it is now only possible to enter up to 20 people every 15 minutes and
- 600 people will be allowed in per day
- Visitors will be accompanied by a staff member throughout the visit
- Wearing a mask is compulsory
Only two tickets are currently available:
- Full price 16 euro, valid for 24 hours for Colosseum, Forum and Palatine
- A.R.T. (Afternoon reduced ticket) € 9,50, valid from 2 pm 14.00 until closing time of the sites.
[below information is from pre-COVID-19 crisis; the page will be updated when we know more about the 2021 regulations]
For tour operators interested in becoming a Grandi Clienti or looking to speak to the groups department, please follow this link to learn more.
If operators need to add additional tickets to their reservations, more tickets are be released three months, one months, 7 days and 1 day before the time of the reservation.
If tickets are available for the specific time slot, they can be added either online (3 months to 8 days prior) or by contacting the call centre 7-1 day before the date of the reservation.
If accredited local guides would like free access, they can apply for the 2019/2020 permit here. The cost is €20.
The hourly capacity for the Colosseum is 3,000 pax. Up to 90% of all tickets are sold via their B2B platform. 10% of the tickets are reserved for individual visitors.
Ticket updates for 2020:
On 20 December 2019, new ticket options were announced which are valid from 1 January 2020. The Imperial Forums are now included in all ticket types. No price increase was mentioned for 2020 (last price increase was November 2019).
It was announced that Grandi Clienti are now restricted to purchase only up to 50 or 25 Full Experience tickets for each day. We are seeking clarification why this restriction has been introduced and have written to the Sovrintendenza, the official responsible for the archaeological site. We have expressed concern regarding the late notice period making it difficult for operators to plan ahead, affecting programme for 2020. We will update this page when more information is available.
|Ticket Type||Price*||Validity||Colosseum (scheduled time slot)||Roman Forum and Imperial Forums (no time slot)||Super sites w/fixed quote entry||Arena / Underground|
|Colosseum-Roman Forum-Palatine Hill||€16||24 hours from first use||✔||✔||(✔) extra cost of €4 on site|
|Forum Pass Super||€16||One day||✔||✔|
|Full Experience (Arena access)**||€22||Two days||✔||✔||✔||Arena via Stern entrance|
|Full Experience (Underground access)***||€22||Two days||✔||✔||✔||Underground via Stern entrance|
* Price excludes a €2 online booking fee per ticket.
** Available online and via call centre: Each customer can book a maximum of 50 items for the same date.
*** Available online only: Each customer can book a maximum of 25 items for the same date. Each customer can book a maximum of 6 items for the same time.
Free admission days 2020:
Free entrance on the first Sunday of the month will be applicable January to March and October to December. It is not possible to book tickets in advance for these days. Furthermore, some days during the year there are additional days with free admission and without pre-sale:
9th of May
5th of June
29th of June
23rd of September
4th of October
4th of November
21st of November
18th of December
Information opening hours can be found here. Tickets are booked for specific time slots of two hours. 375 visitors are allowed per time slot.
From 01 August 2019 the conditions for guided group bookings have changed and following rules will be in place:
- A fee of €70 for guided groups of 5-15 people is applicable.
- Maximum 5 groups are allowed per time slot (maximum 75 group visitors).
- Group bookings must be done minimum three weeks in advance via phone or email.
- Groups booked before the new regulations were introduced will not be excluded.
- Headset rental is mandatory for groups (+ €1.50 pp).
- School groups are excluded from the new regulations.
More information can be found here.
In July ETOA met with the ticket operator to understand the new regulation. It has been introduced as groups are experienced as a nuisance and are taking up to many spaces from the overall allocation. The ticket operator have received many complaints from operators, but the decision was made by the director of the gallery, with whom we are trying to connect.
We will continue to work with attractions and destinations and lobby for longer notice period, better industry consultation and better and equal conditions for tourism professionals.
Italy regulates both guida turistica and accompagnatore turistico and defines them in such a way that their activities are mutually exclusive.
If you would like to read more about guiding regulations in Italy, please follow this link.
Please click on the right hand banner to read more about guiding regulations in Europe and the ETOA tour guide ID card.
Public holidays and opening hours
On 29 June every year, Romans celebrate the Feast of St. Peter and St. Paul with many businesses and public offices being closed as this is a local public holiday. The day is normally celebrated by the Catholic church and festivities around the city include entertainment of different types as well as fireworks (usually commencing 21:30) and fairs.
Public transport and access may be affected.
|1 January||New Year’s Day|
|25 April||Liberation from Nazi-fascism|
|Between 22 March and 25 April||Easter Monday|
|1 May||Labour Day|
|2 June||Republic Day|
|1 November||All Saints|
|8 December||Immaculate Conception|
|25 December||Christmas Day|
|26 December||Saint Stephen|
More information can be found here.
ETOA’s Country Representative Tini Gattazzo and Jorge Traver are focusing on developing the local membership base as well as our relationship with local authorities, attractions and other stakeholders.
On 18 July 2019 ETOA held a drinks reception at Residenza di Ripetta celebrating ETOA’s 30th anniversary. At the same time ETOA held its first working group meeting in Rome with participants from local member companies. If you would like to hear more or become involved, please contact firstname.lastname@example.org.
In February 2020, ETOA will hold its first Italy focused B2B networking event, VIVA in Rome.
Resources & Tourism strategy
The City of Rome has recently launched its work and consultation process about its new tourism plan Futouroma 2019-2025 . This has included town hall meetings, a consultation process and presentations. The next step for the project is to use the findings from the various round table discussions and form a strategy and action plan. We are not aware of an official time line for this.
- 03 June 2019: Rome held an afternoon town hall meeting presenting the plan.
- 05 June 2019: Rome held a conference/consultation regarding the future of tourism in the city. A detailed report about the event here.
- 25 September 2019: Deadline to submit a request to participate in next consultation phase held 3-7 October 2019. More information here.
- 13 November 2019: Rome presented its findings from the consultation process and further strategy at La Nuvola Convention Center. The programme was sent out on 29 October. ETOA attended this event. One of the presentations can be found here and other presentations here.
In relation to the coach plan commencing 01 January 2019, ETOA released results from two surveys, press releases and statements:
- Survey Sep 2018: Proposed regulation to restrict coach access in Rome
- Survey Dec 2018: Value and volume of overnight group travel in Rome
- Statement Nov 2018: Rome: 2019 coach access plan for ZTL A, B, C
- Statement Nov 2018: Roma: Piano di accesso 2019 alla ZTL zona A, B, C per autobus da turismo
- Press release 12 Dec 2018: Plans to reduce coaches by 65% in Rome will inflict body blow to group leisure tourism sector
- Press release: 14 Dec. 18 / Rome’s Chaotic Coach Plan to Go Ahead
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