28 July 2020 | Information about Museo Nacional Thyssen-Bornemisza has been updated.

24 September 2019 | While best efforts have been made to verify the accuracy of the information, it should be used as guidance only. If you have updated information please contact policy@etoa.org.


No tax has been implemented in Madrid so far.

Please click on the right hand banner for further information about tourism tax in the rest of Spain.

Access and Mobility

Air Quality restrictions (low emission zones)

Madrid Central has a low emission zone (Zona de Bajas Emisiones)

  • Tour coaches are exempt until 2023. Access will then only be allowed who meet at least B yellow sticker standard (Euro 4/5) of Distintivo Ambiental. From 2025 at least C sticker (Euro 6).
  • Minibuses are exempt until 2020. Access will then only be allowed who meet at least B yellow sticker standard (Euro 4/5) of Distintivo Ambiental. From 2022 at least C sticker (Euro 6).
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These attractions are selected due to high demand and/or operational issues. If you think we should include others, please contact policy@etoa.org.

Attractions based in Spain outside of Madrid can be found here.

Attractions in Barcelona can be found here.

If you are a member attraction of ETOA and would like your attraction featured on this page, please contact policy@etoa.org.

Information about opening hours, tickets and exhibitions here.

Contact information:
Phone: +34913302800
Email: museo.nacional@museodelprado.es or cav@museodelprado.es

Groups must book minimum 24 hours in advance. Accredited groups can get up to 50% off. Educational groups can enter for free.
For an increased fee, groups can book their visits from 9:00-10:00 before general admission.

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Information about opening hours and ticket prices here.

Information about group tickets and conditions (8-30 people, including guide) here.

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Last update 28th July 2020:

The Museo Nacional Thyssen-Bornemisza is part of the Art Walk in Madrid, offering a complete journey through the history of art from the 13th to the 20th century, with Masters such as Raphael, Titian, Rubens, Rembrandt, Caravaggio, Monet, Renoir, Van Gogh, Picasso and Hopper.

Opening hours and ticket information can be found here. The page includes a link to current safety measures. B2C tickets can be purchased via website, phone or at the visitor centre.

Information about temporary exhibitions here. Bookings to the temporary exhibitions generally opens three weeks in advance.

To avoid crowds, it is recommended to visit on weekdays during the afternoon.

The museum has a dedicated contact person for the travel trade:

Carla Flores

They offer special rates for tourism professionals as well as visits at 9am before the museum opens, thematic tours, ticket + audio guide and ticket + menu. The Guided visits at 9am are with the museum guides and the open-doors visits with their guides or with the group’s own guide.

Group limitations are:

  • Temporary exhibitions: max 22 pax (20 group + 1 guide + 1 group leader)
  • Permanent collection: max 25 pax (23 group + 1 guide + 1 group leader)

It is possible to book through the museum’s online sales platform for tourism professionals, with a 24h notice to confirm before the visit starts. Furthermore, integration via API to purchase according to real capacity is also possible, which is effective for the highly demanded capacity-limited temporary exhibitions.

The museum offers educational experiences as well as educational material in various languages upon request.

For tourism professionals, their catalogue includes: Thyssen in Family on the weekends for domestic tourists, Family Thyssen on request for international tourists, Family workshop for the Chinese market and visits with their teacher for language tourism.

Accredited guides are permitted to guide inside the museum. ETOA Tour Guide ID holders have free entrance to our museum if they come with a tourist group and guide inside the exhibiting rooms.

Information about opening hours and ticket prices here.

Contact information:

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Guiding regulation

In Spain, guiding (Guía turístico) is a partly regulated profession (regulated by regions – Comunidades Autonomas), where some autonomous regions, such as the Basque country, have not regulated the profession, others like Asturias or Andalusia have regulated it, and Madrid has deregulated it.

Museums and Patrimonio Nacional (Royal palaces, castles and some museums) are not part of the regional guiding regulations, and guides need to have a licence to be able to guide in these places.

Despite regions not having regulated guiding or have deregulated guiding, operators are frequently reporting verbal attacks on international guides/tour directors from local guides. If you are experiencing such issues, please contact policy@etoa.org.

You can find more information about guiding regulations in Spain on the Europeans Commission’s website here and read our guide on guiding regulations here.

Please click on the right hand banner to read more about guiding regulations in Europe and the ETOA tour guide ID card. 

Public holidays and opening hours

Spain has approximately eight national holidays (Fiestas Nacionales) annually as well as several regional and local holidays. The dates and numbers of public holidays are announced by the government for the following year in October.

Official announcements can be found here.

Local holidays in Comunidad de Madrid can be found in this document, page 13.

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Events and seasonality

A calendar for events in Madrid can be found here.

ETOA activity

Our local Spain Country Representative Jorge Traver is focusing on developing the local membership base as well as our relationship with local authorities, attractions and other stakeholders.

In September 2019 ETOA held its 30th Anniversary drinks reception in Madrid. Madrid was also the base for our first ETOA Iberia working group. If you would like to hear more about this working group, please contact Jorge Traver.

Jorge Traver

Jorge Traver
Country representative, Spain
+34 629 088 344

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Madrid Region’s 2016-2019 tourism strategy can be found here.

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