24 September 2019 | While best efforts have been made to verify the accuracy of the information, it should be used as guidance only. If you have updated information please contact policy@etoa.org.

Tax

There is no tourist tax applicable in London.

Access and Mobility

16 October 2019:

Various demonstrations are announced in London for October which may affect travel. We advise members and visitors to keep updated on potential disruptions via links in the drop-down menu. The Metropolitan Police will continue to update their  Twitter account. People’s Vote has announced a demonstration from Park Lane to Parliament square Saturday 19 October.

N.B Coach restrictions listed (other modes of transport differ see here)

Current ULEZ LEZ
Coach emission standard Euro 6 or pay £100 daily charge Euro 4 or pay £200 daily charge
Time of Operation Continuous – 24 hours, 365 days (charging period midnight to midnight) Continuous – 24 hours, 365 days (charging period midnight to midnight)
Area of zone Congestion charge zone Most of area within M25 (includes Heathrow)

The boroughs of Hackney and Islington have zero emission zones banning all petrol and diesel vehicles between the hours of 07.00-10.00 and 16.00-19.00 Monday to Friday.

Future plans (confirmed)

From 26 October 2020 ULEZ (expanded to existing LEZ)
Coach emission standard Euro 6 or pay £100 daily charge if Euro 4/5 or £300 if less than Euro 4
Time of Operation Continuous – 24 hours, 365 days (charging period midnight to midnight)
Area of zone Most of area within M25 (includes Heathrow)
Destinations London Transport
Destinations London Transport-2

Transport For London (TfL)
The AA
LBC

  • The congestion charge does not apply to coaches
  • London held a car free day ‘Reimagine’ on 22 September 2019 which led to a number of road closures throughout the city. There is no news whether this will be an annual event, although the event was held in conjunction with the world car free day UN initiative.
Destinations London Transport-3

TfL map

Special parking arrangements near visitor attractions

N.B. To park near to the London Eye on Belvedere Road, a free coach permit is required issued by Merlin Entertainments Group. Contact coach@londoneye.com.

Destinations London Transport-5

Attractions

These attractions are selected due to high demand and/or operational issues. If you think we should include others, please contact policy@etoa.org.

Attractions located in Edinburgh can be found here.

If you are a member attraction of ETOA and would like your attraction featured on this page, please contact policy@etoa.org.

  • Hampton Court Palace
    Information about opening hours and tickets can be found here.
  • London Eye
    Information about opening hours and tickets can be found here.
  • Tower of London
    Information about opening hours and tickets can be found here.
  • Warner Brother Studios
    Information about opening hours and tickets can be found here.
  • Windsor Castle
    Information about opening hours and tickets can be found here.

Guiding regulation

Guiding in the United Kingdom is not a regulated profession, so no prior declaration of certificate is needed when providing services here. Some attractions and museums will only allow external guides if they have a specific guiding accreditation. It is advised to contact the attraction directly if in doubt.

You can read more about EU guiding regulations here.

Please click on the right hand banner to read more about guiding regulations in Europe and the ETOA tour guide ID card. 

Public holidays and opening hours

There are eight public holidays (bank holidays) in London, England. An up to date list can be found here and below. Bank holidays in the rest of the United Kingdom can be found here.

If a bank holiday is on a weekend, a ‘substitute’ weekday becomes a bank holiday, normally the following Monday.

Public offices are closed weekends and bank holidays. Shops in London are often open from 10:00 until 20:00/21:00, with limited opening hours on Sundays. Some grocery shops are open 07:00-23:00 or 24/7.

DATE HOLIDAY
1 January New Year’s Day
Variable Good Friday
Variable Easter Monday
Monday after first weekend in May Early May bank holiday
Last Monday in May Spring bank holiday
Last Monday in August Summer bank holiday
25 December Christmas Day
26 December Boxing Day
Destinations United Kingdom Holidays

Events and seasonality

Visit London’s events calendar can be found here.

Some of the main events which may affect access:

DATE EVENT
26/04/2020 London Marathon
14/06/2020 – 12/07/2020 Euro 2020 Football
29/06/2020 – 12/07/2020 Wimbledon Tennis
16/08/2020 Prudential Ride London
Yearly on August bank holiday Notting Hill Carnival
Yearly on 31/12 New Year’s Eve

ETOA activity

ETOA’s Senior Manager Róisín Donnelly is focusing on developing the local membership base in London.

If you are experiencing operational issues in London or have any comments regarding the content of this page, please contact policy@etoa.org.

ETOA Staff

Róisín Donnelly
Senior Manager, Suppliers & Partnerships 
rdonnelly@etoa.org
+44 20 7290 1208

Several of ETOA’s B2B networking events are held in London. Furthermore, ETOA has a stand at WTM London every year, members can co-exhibit with us for a fee. Please click on the below links to read more.

Resources

London&partners have released ‘A TOURISM VISION FOR LONDON’. More information about the tourism strategy here.

City tourism: Operators update

 Receive the latest news on operational developments in destinations across Europe

 

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