COVID-19: ETOA insight, action and resources

Page last updated:
3 April 2020 | New links added to European Union, Liechtenstein and United Kingdom sections
2 April 2020 |
New links added to United Nations, European Union, Ireland, Spain and United Kingdom sections

[See lower down this page for resources by country covering government financial support, travel restrictions and official health guidance. Information on the Package Travel Directive can be found in the European Union section.]

Please note our webinar programme will be published on this page soon. Members will also receive an email invitation to specific seminars based on their location and type of business.


ETOA is working hard to ensure European tourism receives the attention it needs during the crisis, to support our members day-to-day, to share information and resources, and to work towards a strong recovery. This page is updated several times a day as destinations and other bodies issue new information.

We recognise that the immediate priority is commercial survival so that travel and tourism can play a vital part in the recovery, adding jobs to the economy faster than any other sector. That requires urgent and continued government help. Next, business needs information so it can plan and prioritise effectively.

Tourism in Europe will survive and thrive, and it may be very different. Recovery will take place with renewed respect for how interdependent our world has become. How we look after and share what we most value – communities, cities, countryside and culture – will drive policy, and stimulate new products and services.

Policy makers and the private sector must collaborate to build a resilient and sustainable future for the industry. ETOA and its members will be at the heart of it.

What are we doing?

PR and Lobbying at EU and national level for urgent financial support

  • Cash-flow is King: flexibility needed to help business cope
  • Crisis support must be simple to access and delivered quickly
  • Initiatives to stimulate recovery must be well-targeted to deliver maximum impact
  • ETOA is regularly asked for comment and expert insight

Industry engagement

  • We hold frequent meeting via video-conference with representative groups of members in various destinations and contact members direct.
  • We maintain dialogue with policy makers, DMOs and key attractions, including those holding large pre-payments.
  • We aggregate actual business impact and current priorities per market to support targeted lobbying activity.
  • We stay in close touch with our network in origin markets, monitoring for signs of recovery and consumer trends.

Information and resources

  • We are available for guidance and support. If we don’t have the answer we may know someone who does. Please email to request a call-back.
  • We are planning webinars focusing on crisis impact, support and recovery plans for origin markets and destinations.
  • We contribute member insight and market intelligence to a range of webinars and policy meetings with industry stakeholders and other institutions.
  • We monitor official information and resources and publish links to financial support, travel restrictions and health information here.



Below are links to information about financial support, travel restrictions and health, and related expertise and policy statements issued since the start of the outbreak. These are updated daily.

Note on content: Public health and travel restrictions  remain matters of national regulatory competence. We recognise that, as a result, the business environment is made more challenging due to the divergence of guidelines and advice available. Where possible, we have listed government or government agency websites.

Destinations that have public or industry guidance they wish to share should contact with comments, corrections or suggestions for further resources.

Multinational resources

    • 01.04.20 Recommendations for governments and the private sector to mitigate the impact and prepare for recovery from COVID-19
    • 24.03.20: Impact assessment of the COVID-19 outbreak on international tourism
  • European Commission
    • Updated daily: Overview of travel restrictions and other containment measures for 35 European countries
    • 02.04.20 €100 billion loan package (SURE) proposed by the EU to member states to help them finance their temporary assistance schemes to employers and the self-employed to prevent unemployment. Package will be implemented once all member states have agreed to guarantee the loans.
    • 19.03.20: Information on application of Package Travel Directive (PTD) (2015/2302/EU) covering both EU travellers’ and operators’ cancellation rights
    • 18.03.20: Guidelines on EU transport passenger rights
    • 13.03.20: Coordinated economic response to the COVID-19 Outbreak (COM(2020)112 final)
    • 10.03.20: European Commission press release on response

Research and Resources

26.02.2020: Dragon Trail held an online summit about crisis and resilience, in Chinese. You can find a summary in English of the event here.

17.03.2020: ETOA joined its partners in the European Manifesto for Tourism to call upon the European Commission and national governments to swiftly implement supportive measures for the industry.

For more information, see Tourism Manifesto

Homepage on COVID-19 including examples of good practice by tourism boards

Homepage on COVID-19

30.03.20: Oxford Economics report on APAC demand and possible recovery scenarios

European destinations and source markets

Tourism Boards



Tourism Boards

National information

Regional information

ETOA referral

ETOA’s Italian lawyer can support member companies if they have queries:  Avv. Dino Costanza

Business Support 

  • UK Government information for business (includes health guidance)
  • HM Revenue & Customs (HMRC) tax helpline set up for business and self-employed concerned about paying their tax due
  • Overview of UK Government business financial support measures (including self-employed). The following measures apply to businesses based throughout the UK:
    • Business Interruption Loan Scheme (CBILS) of up to £5 million (for SMEs with an annual turnover of up to £45 million) run by the British Business Bank. The scheme is open and to apply contact one of these accredited commercial lenders directly.  The Government will provide a Business Interruption Payment to cover the first 12 months of interest payments and any lender-levied fees.
    • Covid Corporate Financing Facility (for large businesses with a good credit rating) run by the Bank of England.
    • 03.04.20 HM Treasury has announced a new Business Interruption Loan Scheme (CLBILS) of up to £25 million (for businesses with an annual turnover of between £45 million and £500 million) run by the British Business Bank. The scheme is not currently open and is expected to be launched during April 2020.
    • Job retention scheme where the Government through HMRC will reimburse 80% of ‘furloughed workers’ gross wages up to £2,500 per month (i.e. those workers who would otherwise be made redundant). HMRC are aiming for the system for grants to be live by the end of April. For advice on holiday pay, see Acas below.
    • Self-employment income support scheme where the Government through HMRC will provide a grant worth 80% of average profits from the last 3 years up to £2,500 per month. HMRC are aiming for the system for grants to be live by beginning of June.
    • VAT payments due to HMRC for the period 20 March 2020 to 30 June 2020 can be deferred until the end of the 2020-21 tax year. This does not cover payments for VAT MOSS or Import VAT (guidance issued by HMRC).

Tourism Boards

Disclaimer: While best efforts have been made to verify the accuracy of the information, the information displayed on this page should be used as guidance only.

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