Visitor Attraction Operating Guidelines

Attractions are opening across Europe with various measures in place, depending on national regulations and individual restrictions (e.g. ventilation, space, staffing, arrangements for group access). 

Below you can find a sample of attractions’ current guidelines. The aim of this page is to give an overview of guidelines and practices being implemented by attractions themselves as well as generic guidelines developed by industry by sectoral associations. These may serve as inspiration to other attractions or give operators an idea of what to expect when planning visits.  

ETOA member Musement has noted some common new measures taken by attractions: 

• Customers are encouraged to book online, avoiding physical queues as much as possible. 
• Attraction capacity has been reduced with the introduction of time slots and reservations. 
• Tour group capacity has also been reduced and general health and sanitation measures have been adopted. 
• Where possible outdoor spaces have been prioritised. 
• Sanitation and disinfection measures across attractions and tours have increased according to legal regulations. 
• Customers are more frequently asked for their contact details to aid the tracking of Coronavirus cases. 
• Customers may be asked to scan their own vouchers, take a temperature check, sign a waiver or complete a form with personal data. 
• Customers are advised to bring face masks with them, as they may not be provided by the tour/venue. 
• A safety distance of 1-1.5m is to be maintained at all times. 

Another member, Tiqets has created a checklist for reopening an attraction or a museum. 

If you are interested in each country’s specific regulations, please see our COVID-19 resources page including links to public information per country. 

If you would like us to add materials to this page, please contact us.