ETOA’s hub for COVID-19 resources, including our webinar series, recent webinar recordings and analysis and featured content from Members:

Tourcare Guidelines for Tour Operators

Health and sanitazation guidelines designed specifically for tour operator members

Tourism’s Recovery: A Risky Business? 

Insurance challenges for consumers and business

Global Guidelines to Reopen Tourism


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Coronavirus (COVID-19)

ETOA – Public information & Resources

This member only page includes access to a wide range of information from official sources such as the EU, OECD, UN, national governments and tourism boards to support members in their decision-making. Information is provided for all EEA countries and select long haul markets and covers:

  • government financial support schemes
  • European countries temporary amendments to the application of the Package Travel Directive in relation to refunds/vouchers
  • cross-border travel and services open in destination
  • health guidance, government re-opening guidelines and tourism boards standards schemes


Latest updates include:

European Commission map showing real time information on internal and cross-border travel allowed/restricted, services open (e.g. attractions, hospitality) and health and safety guidance

European Commission communication on the re-opening of internal Schengen borders and external border for some non-EU countries.

Operational guidelines


This page provides access to a library of guidelines for Covid-related risk management that businesses can consult and adapt, taking into account their clients, product and premises. We feature both trade association and businesses’ own guidelines, divided by sector to take into account specific circumstances and requirements.

Click here to find out more

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