ETOA Secretariat

The ETOA secretariat is responsible for the day-to-day running of the association's affairs, such as arrangements of committee meetings, events management and marketing, maintaining the website, and communicating with members amongst others. Located in London, UK, the Secretariat consists of eight full-time and five part-time members of staff.

ETOA Ltd
6 Weighhouse Street
London W1K 5LT

Tel: +44 (0)20 7499 4412
Fax: +44 (0)20 7499 4413
Email

Map and directions

	Executive Director - Tom Jenkins The role of the Executive Director is to oversee the office and staff, ensuring that all projects that ETOA is involved in are being done. It also includes lobbying in Brussels as a part of the NET umbrella and reporting back to the membership about any developments and events happening at a European level, as well as increasing the MP's and commissioners' awareness of ETOA and its role. Networking both within the association and the travel industry in general is also part of the responsibilities of the Executive Director and includes attendance at travel trade events. Biography
	Head of Online Strategy - Adam Buckmaster The Head of Online Strategy is the point of contact for all issues relating to ecommerce in the incoming European tourism industry. He oversees ETOA's website and systems development, including the workshop registration system used at our events. The role also includes managing ETOA's communications with members and industry stakeholders on matters of interest to operators involved in online and group tourism, including the weekly ETOA Briefing. Biography
	Sales Manager - Jay Munro-Michell The role of Sales Manager covers meeting and networking with members, attending industry events, recruitment of new members and widening the membership base, bringing in sponsorship and advertising for ETOA publications and website. Biography
	Marketing and Events Manager - Sonia Wilson (on maternity leave as of Jan 2010) The role includes managing all ETOA events & exhibitions; representing ETOA at exhibitions; producing promotional material; managing the production of the members directory; updating and maintaining the events & exhibitions web pages on the ETOA website. Biography
	Sales and Events Manager - Blanca Lopez de Uralde The role includes ensuring - together with the Marketing Manager - the smooth and efficient running of events, including the ETOA Conference, Workshops, Gala Dinner and City Break Exhibition. She is also in charge of selling exhibition space at City Break and at the ETOA stand at WTM. She also attends international exhibitions and fairs to promote attendance to ETOA events. Biography
	Head of Tour Operator Relations - Nick Greenfield The Head of Tour Operator Relations is a main point of contact for our Tour Operators. He is responsible for involving members in all aspects of the association from meetings and seminars to major events such as the Global European Marketplace. By encouraging and facilitating participation, gaining feedback and responding to members’ needs he ensures that ETOA remains vital and continues to innovate. Biography
	Head of Membership Services - John Boon The role includes maintaining and improving relations with the travel industry, particularly with Associate members. Particular emphasis is placed on finding new ways of ensuring that membership is of benefit to a wide variety of companies. Biography
	Head of Group Tourism - Tim Fairhurst The Head of Group Tourism is responsible for ETOA's activities related to group tourism in Europe, and ensures its membership has access to up-to-date information and advice. Key topics are tour management and freedom to provide services; driving hours and related regulation; coach access and associated tolls and charges; capacity management including consultation with cities and attractions to respond to the needs of group tourism; best practice guidelines and associated questions of liability. Tour Operators with groups business are encouraged to share their comments and concerns at any time.
	Membership and Events Coordinator - Serena Cossu The role includes acting as a point of contact for administrative queries from existing members, and overseeing the issuing of ETOA Tour Manager and Tour Guide certificates. She also assists with the running of ETOA events, working with the Marketing Manager and Events Manager. Biography
	Communications Assistant - Magdalena Osmola The role incorporates a range of tasks across ETOA’s various policy areas, including Group Tourism and Ecommerce, with the aim of creating and improving awareness of ETOA and its activities and communicating these to stakeholders. In addition, the role involves monitoring and producing research, newswires, press releases and publications. She is also responsible for maintaining various partnership agreements with Industry Partners and for updating the ETOA website. Biography
	Director of Trade Relations - Janet Driver The role includes maintaining and improving relations with the travel industry by attending travel trade events; meeting and networking with members of the travel industry on a regular basis; obtaining sponsorship for ETOA events; recruiting new members. Biography
	European Policy Advisor - Nick Markson The Policy Advisor is based in Brussels advises ETOA on issue of European tourism policy. He represents the Association at EC meetings and maintains ETOA's contacts in Brussels. Biography
	Head of Transport - Anthony John The role includes dealing with the coach travel industry under the Transport Europe banner, including increasing awareness of ETOA within that sector, recruiting new members, collecting information on any legal or other development that might affect the coach travel industry. Biography
	Public and Press Relations Advisor - David Tarsh Biography
	Head of Industry Liaisons- Tom Nutley Biography
	Accountant - Mike Williams The role involves balancing the accounts at the end of each month; providing lists of outstanding payments; updating the accounts on a regular basis; preparing the cashflow; and preparing the accounts to be audited.